🔐 Privacy Policy – Dunkley Developments Pty Ltd

Last Updated: July 2025

At Dunkley Developments Pty Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us through our website, enquiry forms or advertising platforms such as Google, Facebook and Instagram. We are committed to handling your information with transparency, security and respect.

📄 1. Introduction

Dunkley Developments Pty Ltd is a Brisbane-based construction and renovation company specialising in bathroom renovations, kitchen renovations, outdoor living areas, decking and flooring. In the course of providing our services, we may collect personal information from customers, leads and website visitors. This Privacy Policy outlines how we manage and safeguard that information in accordance with Australian privacy laws.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of renovation service required
• Estimated start date or project timeframe
• Plans, notes or images submitted via our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser information
• Pages visited on our website
• Referral source (e.g., Google Search, Facebook Ad)

2.4 Meta Lead Ads Submissions

If you submit your details through Facebook or Instagram lead forms, we collect the information provided (such as name, contact details and project requirements) so we can respond promptly to your enquiry.

🎯 3. How We Use Your Information

• Respond to renovation or quote enquiries
• Arrange site inspections and consultations
• Provide quotes and project updates
• Improve our website and customer experience
• Comply with Australian legal and regulatory requirements

We do not sell or rent your personal information to third parties.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your information
• Contract – to provide the building or renovation services requested
• Legitimate Interest – to enhance service quality and communication
• Legal Obligation – to meet taxation and record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised Dunkley Developments Pty Ltd staff
• Trusted third-party platforms such as Google or Meta
• Service providers assisting with website hosting or analytics

We do not share your data with unrelated third parties for external marketing purposes.

🛡️ 6. Data Security

• Secure HTTPS website connection
• SSL-protected online enquiry forms
• Password-protected internal systems
• Restricted access to authorised personnel only

If a data breach occurs, we will notify affected individuals and relevant authorities in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access the personal information we hold about you
• Request corrections to inaccurate details
• Request deletion of your information where permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We may use cookies and tracking tools such as Google Analytics and Meta Pixel to:

• Understand website usage and performance
• Improve user experience and functionality
• Measure advertising effectiveness

You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When interacting with us via third-party platforms, please review their privacy policies separately:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

📬 11. Contact Us

For privacy-related enquiries, please contact:

Dunkley Developments Pty Ltd
📍 Brisbane, Queensland, Australia
🌐 Website: https://dunkley-developments.com.au